Privacy Policy

Lumivmed is a medical aesthetic equipment manufacturer and OEM/ODM supplier based in Dongguan City, Guangdong Province, China, with more than 12 years of experience in the aesthetic and light-therapy equipment industry. We serve distributors, importers, clinics, private-label brands, and healthcare procurement teams worldwide.

For any privacy-related questions, you may contact us using the details provided in Section 10 of this policy. We do not identify a specific legal-entity name, jurisdiction, or data-protection representative beyond what is stated here, as those details are subject to confirmation.

We may collect the following categories of information when you interact with our website or contact us directly:

Our website may use cookies and similar tracking technologies to understand how visitors interact with our content and to improve website performance. These may include:

• Essential cookies: Required for basic website functionality, such as session management and security.
• Analytics cookies: Used to collect aggregated, anonymized data about page visits, traffic sources, and user behavior. We may use third-party analytics services such as Google Analytics for this purpose.
• Functional cookies: Used to remember your preferences and improve your browsing experience.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

We use the information we collect for the following purposes:

• Responding to your product inquiries, quotation requests, and OEM/ODM project discussions.
• Processing and managing business orders, sample requests, and customization projects.
• Providing product information, compliance documentation, technical support, and after-sales service.
• Maintaining business relationship records and following up on ongoing projects or partnerships.
• Improving our website content, navigation, and user experience based on aggregated analytics data.
• Complying with applicable legal obligations and responding to lawful requests from authorities.

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

We take reasonable technical and organizational measures to protect the information you provide against unauthorized access, loss, misuse, or disclosure. These measures include:

• Using secure communication channels (HTTPS) for website data transmission.
• Restricting access to business inquiry data to authorized personnel who require it to perform their roles.
• Not sharing your personal or business information with third parties for their own marketing purposes.

While we implement reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

We retain your information for as long as is necessary to fulfill the purposes described in this policy, including:

• Inquiry and contact records: Retained for the duration of the business relationship and for a reasonable period thereafter to support follow-up, warranty service, or repeat orders.
• Order and project records: Retained as required to fulfill contractual obligations and applicable legal or accounting requirements.
• Website analytics data: Typically retained in aggregated or anonymized form in accordance with the terms of the analytics service provider.

When information is no longer needed, we take reasonable steps to delete or anonymize it.

We may use third-party services to operate our website and communications. These may include:

• Website hosting and infrastructure providers that store and serve our website content.
• Analytics services (such as Google Analytics) that help us understand how visitors use our website. These services may collect anonymized usage data subject to their own privacy policies.
• Communication platforms including email and WhatsApp, which are subject to the privacy policies of their respective service providers (Meta/WhatsApp, email service providers).

We do not sell, rent, or trade your personal or business information to third parties. We share information with third-party service providers only to the extent necessary to operate our business and provide services to you.

As a China-based company serving customers worldwide, information you provide to us may be stored or processed in China or in other countries where our service providers operate. By contacting us or submitting an inquiry, you acknowledge that your information may be transferred to and processed in countries outside your own.

We take reasonable steps to ensure that any such transfers are handled with appropriate care and in accordance with this policy. If you have specific requirements regarding data transfer under applicable regulations in your jurisdiction (such as GDPR), please contact us to discuss.

Depending on your location and applicable laws, you may have the right to:

To exercise any of these rights, please contact us using the details in Section 10. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through any of the following methods:

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or continued communication with us after any changes constitutes your acknowledgment of the updated policy.